Terms & Conditions
1. Definitions
Seller: Headspa Store, based in Westerlo.
Buyer: The business, salon, or individual purchasing products from Headspa Store.
2. Applicability
These general terms and conditions apply to all quotations, orders, and agreements between Headspa Store and the Buyer regarding the sale of Headspa products.
3. Orders
Orders can be placed in writing, electronically, or via the website www.headspastore.com.
Headspa Store reserves the right to refuse orders.
4. Prices and Payment
All prices are exclusive of VAT unless stated otherwise.
Payment must be made within 7 days of the invoice date.
In case of late payment, the Buyer is in default by law, and statutory interest will be charged.
5. Delivery
Headspa Store ships worldwide via BPOST, DHL, DPD, or FedEx.
Delivery times are indicative and average between 4 – 7 business days.
Delays do not entitle the Buyer to compensation or contract cancellation.
Shipping Costs: All orders are shipped free of charge unless stated otherwise.
6. Retention of Ownership
All delivered products remain the property of Headspa Store until full payment has been received.
7. Warranty
Headspa Store guarantees that the products comply with the agreement and are free from manufacturing defects.
The warranty period is 24 months from the delivery date.
The warranty does not cover damage due to misuse or normal wear and tear.
8. Returns & Right of Withdrawal
For Private Customers (B2C): A 14-day cooling-off period applies, allowing customers to return their purchase without providing a reason.
Return costs are the responsibility of the customer unless the product is defective or covered by warranty.
Returns are only accepted if the product is unused and in its original condition.
For Business Customers (B2B): Returns are not allowed unless explicitly agreed upon in writing.
Return requests must be submitted via email to info@headspastore.com.
9. Liability
Headspa Store is not liable for any damage resulting from improper use of the products.
In all cases, liability is limited to the invoice value of the respective product.
10. Invoice Terms
Invoices must be paid within 30 days of the invoice date.
In case of late payment, a penalty interest of 10% per year will be applied to the outstanding amount, along with a compensation fee of 30% from the day after the invoice due date.
If payment is not made, an additional fixed compensation fee of 30% of the invoice amount will be charged, with a minimum of €200 per invoice.
Invoice disputes must be submitted in writing within 8 days of the invoice date.
11. Force Majeure
Headspa Store is not liable for delays or negligence due to force majeure, such as strikes, natural disasters, or transportation issues.
12. Governing Law & Disputes
This agreement is governed by Belgian law.
Disputes will be submitted exclusively to the competent court.
By placing an order with Headspa Store, the Buyer agrees to these general terms and conditions.
📩 Questions? Contact us at info@headspastore.com.