Last updated: 13 October 2026. These terms replace all previous versions.
Article 1 – Company details
Headspastore, Blaubergsesteenweg 63C, 2230 Herselt, Belgium.
Company number / VAT: BE 1000.295.870
Address: Blaubergsesteenweg 63C, 2230 Herselt, Belgium
E-mail: info@headspastore.com, Phone: +32 456 55 49 52
Article 2 – Applicability
These terms and conditions apply to all offers, orders and agreements concluded through headspastore.com. Headspastore supplies professional head spa equipment and accessories, primarily to business customers (B2B). Provisions that by law only apply to consumers (B2C) are indicated as such.
Article 3 – Products and manufacturing
Headspastore designs and manufactures professional head spa equipment: head spa beds, tables, basins, chairs and related accessories. Head spa units are made to order in the finish selected by the customer. Minor deviations in colour, grain or finish compared to screen images and samples are inherent to made-to-order production and do not constitute a defect. Free colour samples are available on request before ordering.
Article 4 – Prices
All prices are in euros and exclusive of VAT, unless stated otherwise. VAT is calculated at checkout based on the country of invoicing. Business customers in another EU member state with a valid VAT number are invoiced at 0% VAT (reverse charge, art. 196 Directive 2006/112/EC). Shipping costs and import duties are charged as stated in Article 6.
Article 5 – Payment
Orders are paid in full at the time of ordering, by card, Bancontact, iDEAL, Klarna or bank transfer. For made-to-order products, the production slot is reserved and production starts once full payment has been received. Invoices are issued digitally.
Article 6 – Delivery
- Made-to-order head spa units: made to order and delivered to your door in an indicative 8-10 weeks (US/CA: duties paid, straight from the factory).
- Delivery: $199 per unit to the EU, UK, US, Canada and Australia, import duties and customs clearance included.
- Other countries: delivery is quoted on request before you order.
Stated delivery times are indicative and not binding; we keep you informed of the production status of your order. A delay does not entitle the customer to compensation or cancellation free of charge. The risk of the products transfers to the customer at the moment of delivery. The customer ensures that the delivery address is accessible for freight delivery; additional costs caused by failed delivery attempts or inaccessible locations are payable by the customer.
Article 7 – Inspection on delivery and transport damage
The customer must inspect the products on delivery. Visible transport damage or an incorrect delivery must be reported within 48 hours of delivery via info@headspastore.com, including photos and the order number. Damage reported later than 48 hours after delivery cannot be attributed to transport.
Article 8 – Cancellation of made-to-order products
Every unit is made to order in the finish chosen by the customer. The customer can cancel free of charge within 48 hours after payment, before Headspastore places the order with the factory; the full amount is then refunded to the original payment method. After this period the order cannot be cancelled, changed or returned. Transport damage is handled under Article 7 and defects under the warranty of Article 10.
Article 9 – Right of withdrawal
The statutory right of withdrawal for consumers does not apply to products manufactured to the consumer’s specifications (art. VI.53, 3° Belgian Code of Economic Law). As every unit is produced to order in the selected finish, no right of withdrawal applies to orders placed with Headspastore. The right of withdrawal does not apply to business customers either. Consumers can still cancel free of charge within 48 hours after payment as described in Article 8. See also our Returns & refunds page.
Article 10 – Warranty
Headspastore grants a 2-year warranty on head spa units, for business and consumer customers alike, starting on the date of delivery. The warranty covers manufacturing and material defects in the frame, the basin, the structural construction and workmanship.
The warranty does not cover:
- wear parts and consumables, such as upholstery, mattresses, hoses, seals, filters and shower heads;
- electronic components (such as control units, lighting and motors), except when defective on arrival and reported within 48 hours of delivery;
- damage caused by improper use, incorrect installation or connection, overloading, or use other than normal professional use;
- damage caused by insufficient or incorrect maintenance; the maintenance instructions supplied with the product must be followed;
- damage caused by the customer or third parties, accidents, falls, water damage from incorrect connection, or modifications and repairs not carried out by Headspastore;
- normal wear and tear, discolouration and cosmetic traces of use.
Warranty claims are submitted via info@headspastore.com with the order number, a description and photos or video. If a claim is accepted, Headspastore will, at its option, repair the product, supply replacement parts or replace the product. Transport costs for warranty handling outside Belgium may be charged to the customer. Warranty handling never extends the original warranty period.
Article 11 – Liability
The liability of Headspastore is in all cases limited to the invoice value of the products concerned. Headspastore is not liable for indirect damage, including loss of turnover or profit, business interruption or damage to third parties. Nothing in these terms excludes liability that cannot be excluded by law.
Article 12 – Retention of title
All delivered products remain the property of Headspastore until full payment of all amounts due has been received.
Article 13 – Force majeure
In the event of force majeure (including production disruptions, transport disruptions, raw material shortages, government measures), the obligations of Headspastore are suspended for the duration of the force majeure. If the force majeure lasts longer than 90 days, both parties may dissolve the agreement for the part not yet performed, without entitlement to compensation.
Article 14 – Intellectual property
All designs, images, texts and product names on headspastore.com are the property of Headspastore and may not be reproduced or used without written permission.
Article 15 – Privacy
Personal data is processed in accordance with our privacy policy.
Article 16 – Applicable law and disputes
Belgian law applies to all agreements with Headspastore. Disputes are submitted exclusively to the competent courts of the Antwerp district, unless mandatory law provides otherwise. Consumers may also use the European ODR platform (ec.europa.eu/odr).