Delivery & warranty
Made to order, delivered to your door.
Every head spa unit is built in your finish after your order. Here is exactly what happens, what it costs and what is covered.
Delivery
- Made to order. Delivered to your door in 8-10 weeks (US/CA: duties paid, straight from the factory).
- Included with every unit: the head spa unit in your finish, the headrest, the water arc, the cushion that turns the basin into a massage table (table and bed models) and the steam unit with steam cap. Delivery to your door costs $199 per unit, import duties included.
- $199 per unit to the EU, UK, US, Canada and Australia, import duties and customs clearance included. Other countries: delivery quote on request. No invoices on arrival.
- We confirm by e-mail when the unit ships, with the tracking number. The carrier contacts you before delivery to arrange a date.
- Delivery is to the ground-floor entrance of your address. Tell us in the order notes if there is no lift or a narrow access.
Please inspect your delivery on arrival. Visible transport damage must be reported within 48 hours to info@headspastore.com with photos and your order number, so we can resolve it quickly.
Warranty
All head spa units come with a 2-year warranty, for salons and private customers alike, starting on the date of delivery.
What is covered
- Manufacturing and material defects of the unit, the basin, the frame and the upholstery.
- Electrical components such as light therapy, motors and controls.
- Replacement parts are shipped from the factory; most repairs are done on site by your own technician with our instructions.
What is not covered
- Normal wear of upholstery, damage from misuse, chemicals or incorrect installation.
- Plumbing done by third parties.
- Transport damage not reported within 48 hours.
Returns
Every unit is made to order in your chosen finish. You can cancel free of charge within 48 hours after payment, before we place the order with the factory. After that, orders cannot be cancelled, changed or returned, and no right of withdrawal applies. Full policy: Returns & refunds. If something is wrong with your unit on arrival, report it at delivery with photos and we arrange the solution under warranty.
Payment
Card, Bancontact, iDEAL, Klarna and bank transfer. EU businesses with a valid VAT number order without VAT (reverse charge). Prices are shown excl. VAT, with the price incl. VAT next to it.