Frequently asked questions

Every product on this website can be ordered directly online. Choose your model, pick one of the upholstery finishes, and check out. There is no quotation step and no waiting for a price: what you see is what you pay. For five units or more, email us at info@headspastore.com and we will prepare a wholesale offer.

Card (Visa, Mastercard, American Express, Apple Pay, Google Pay and Link) and bank transfer. Customers who pay in euro also see Bancontact and Klarna. Payment is processed securely by Stripe; we never see or store your card details.

Orders are paid in full at the time of ordering. Your production slot is reserved and production starts once the payment has been received. Your invoice is issued digitally straight away, so you have it before production begins.

All prices are shown excluding VAT, because most of our customers are salons and buy with a VAT number. VAT is calculated at checkout based on your invoicing country.

No. Business customers in another EU member state with a valid VAT number are invoiced at 0% VAT (reverse charge, article 196 of Directive 2006/112/EC). Enter your VAT number at checkout and it is validated automatically.

Yes. You can check out as a guest. An account only makes it easier to look up your order later.

No. Orders are paid in full when you order, by card (including Apple Pay and Google Pay) or bank transfer, and your production slot is reserved at that moment. We do not offer payment on delivery or instalment plans ourselves.

No. We do not offer leasing, rental or financing. If you want to finance the purchase, your bank or a leasing company can do so on the basis of our invoice or a pro-forma invoice, which we send on request.

Every head spa unit is made to order in the finish you choose and delivered to your door in 8 to 10 weeks (US/CA: duties paid, straight from the factory). We confirm by email when it ships, with the tracking number.

The head spa unit in your finish, the headrest, the water arc, the cushion that turns the basin into a massage table (on the table and bed models) and the steam unit with steam cap. Delivery to your door costs $199 per unit, import duties included. Everything arrives together in one reinforced crate.

Delivery is free until November 30 (normally $199 per unit) to the EU, UK, US, Canada and Australia, import duties and customs clearance included. Other countries: delivery quote on request. The exact amount is shown in your cart before you pay.

Yes. Delivery to the UK, US, Canada and Australia costs $199 per unit with import duties and customs clearance included, so there is nothing to pay on arrival. For other countries we quote delivery on request before you order.

Please inspect your delivery on arrival. Report visible transport damage within 48 hours by emailing info@headspastore.com with photos and your order number. Damage reported later than 48 hours after delivery cannot be attributed to transport.

Yes. Your unit arrives by freight, so the address needs to be accessible for a freight delivery. Additional costs caused by failed delivery attempts or inaccessible locations are payable by the customer, so let us know in advance if access is difficult.

Delivery is to the ground-floor entrance of your address, on a date agreed with you. The carrier does not carry the unit inside, upstairs or into a lift. Plan the route from the entrance to the treatment room before you order: door widths, corridors and any steps. Every unit ships in a reinforced crate; ask us for the crate dimensions of your model if access is tight.

No. Every unit is built to order and ships directly from production to your address, so there is no warehouse to collect from.

42 upholstery finishes across our head spa beds, tables and chairs. A few models have their own, smaller range; the choices shown on the product page are always the ones that actually apply to that model.

Yes, and we recommend it. Screen colours are only indicative. Email info@headspastore.com and we send you free physical colour samples before you finalise your order. Minor differences in colour, grain or finish compared to screen images are inherent to made-to-order production.

Yes, custom colours can be matched on request, also for a single unit. Email us with the reference you have in mind and we will tell you what is possible.

Yes, from five units. Logo printing, colour adjustments and technical modifications are part of our wholesale programme. For fewer than five units, please order online in one of the standard finishes.

Our head spa beds, tables and chairs connect directly to your mains water and drain, like a basin. You need a standard water feed and a drain within reach of the unit. Portable basins run from their own tanks and need no fixed plumbing; the product page states which applies to that model.

No. There is no pump and no heater in the water path, which removes the parts that most often fail on other head spa equipment. Water flows through continuously, so you always work with fresh water rather than recirculated water.

All units are CE certified and run on 110-240 V. The plug for your country is included, so the unit works in Europe, the UK, the US, Canada and Australia without an adapter.

From your own hot-water supply, exactly as for a shampoo basin. Nothing inside the unit heats water: the mixer taps on the unit set the temperature, and any supply that already serves a shampoo basin is enough. A full head spa ritual uses roughly 8 to 12 litres of warm water. The tank-fed Nagisa is filled from a tap.

No. Fresh water goes in through the arch or the spray, used water goes straight to the drain. On the tank-fed Nagisa, clean and waste water sit in two separate tanks.

A hot and a cold water supply with shut-off valves and a drain within reach of the head end of the unit, plus one power socket (110-240 V, the plug for your country is included). The unit works on mains pressure, there is no pump. The flexible hoses and drain connections are in the box. Placing the unit, connecting cold, warm and drain and plugging in takes a plumber about an hour; a plumber is recommended, but anyone handy with water connections can do it. If you are not sure, send us a photo of the room and we check it with you before you order.

Yes. Any plumber can connect the unit with the manual that ships with it, and your warranty stays valid. Only the plumbing work itself is not covered by the warranty.

No. A practitioner stool is not included; any height-adjustable salon stool works. The Nagisa basin pairs with your own treatment table and stool.

Towa and Akatsuki have an electric backrest. Kogane has an electric backrest and electric height adjustment. The chair Kohaku has an electric backrest that reclines from seated to flat. The tables (Sora, Komorebi and Aoi) are fixed massage tables with an integrated basin, without electric functions.

200 kg, on every bed, table and chair.

Soon, yes. Our partner salon Belliza in Belgium trains head spa practitioners hands-on in its own salon, with a certificate, and together we are building an online head spa course for Headspastore customers. It is in the making; ask us by WhatsApp or e-mail and we let you know when it opens. Every unit also ships with a user manual and a cleaning protocol, and our page Why a head spa walks through the ritual step by step.

A 2-year warranty on every head spa unit, for salons and private customers alike, starting on the date of delivery.

Manufacturing and material defects in the frame and structural construction, the ceramic or acrylic basin, and workmanship.

Wear parts and consumables such as upholstery, mattresses, hoses, seals, filters and shower heads. Electronic components are excluded unless they are defective on arrival, which you report within 48 hours of delivery. Also excluded: damage from improper use, incorrect installation or connection, lack of maintenance, damage caused by you or a third party, water damage from an incorrect connection, modifications or third-party repairs, and normal wear, discolouration or cosmetic traces of use.

Email info@headspastore.com with your order number, a short description and photos or video. If the claim is accepted we repair the product, send replacement parts, or replace the unit. Transport costs for warranty handling outside Belgium may be charged to the customer, and warranty handling never extends the original warranty period.

No. The warranty is linked to your order and starts on the date of delivery. Keep your invoice; that is all we need when you contact us.

Personal support by WhatsApp or e-mail, before and after your purchase, usually within one working day. Installation questions, cleaning, a part under warranty: you write to the same team that sold you the unit.

No. Every unit is made to order in your chosen finish. Once we have placed the order with the factory, 48 hours after payment, it cannot be returned, changed or cancelled, and no right of withdrawal applies. This is why we send free colour samples: it is much easier to be sure before you order.

Yes, within 48 hours after payment, before we place the order with the factory. Cancellation is then free of charge and we refund the full amount to the original payment method. After that, orders cannot be cancelled, changed or returned. Full policy: Returns & refunds.

No. The statutory right of withdrawal does not apply to goods made to the customer’s specifications (article VI.53, 3° of the Belgian Code of Economic Law), and every unit is made to order in your chosen finish. You can still cancel free of charge within 48 hours after payment. Transport damage is reported at delivery with photos and we arrange the solution; normal use is covered by the 2-year warranty.

Yes. We work directly with the factory, so we can offer tiered pricing from five units. Email info@headspastore.com with the models and quantities you have in mind.

Yes. We supply resellers, distributors and salon chains, including private labelling with your own logo from five units. Email info@headspastore.com and tell us about your market.

Five units for logo printing and technical modifications. Custom colour matching is possible on a single unit.

We are an online shop and do not run a showroom, which is part of why our prices are what they are. To help you decide, we send close-up photos of any finish on a finished unit and real photos from treatments at our partner salon, and our specialists answer detailed questions personally by WhatsApp or e-mail, usually within one working day.

WhatsApp +32 456 55 49 52 or e-mail info@headspastore.com. Both reach our head spa specialists, who reply personally, usually within one working day. E-mail is best for drawings, measurements and colour references. Prefer to call? Same number, Monday to Friday, 9:00 to 18:00 CET.

In the language you prefer. We answer in English, Dutch, French, German, Spanish or Italian.

Headspastore, Blaubergsesteenweg 63C, 2230 Herselt, Belgium, VAT BE 1000.295.870. We are specialised in professional Japanese head spa equipment, work directly with the factory and deliver to the EU, UK, US, Canada and Australia; other countries on request.